Return & Refund Policy

All Sales Are Final

RETURN

• Due to the nature of our small business, we currently are not accepting returns or refunds. We can accept exchanges for damaged products in transit or if an incorrect item was shipped. Thank you for your understanding and we apologize for the inconvenience. We hope to change this policy in the future. However, please don’t hesitate to reach out and contact us by navigating to our contact page or by emailing us at customerservice@spinflowstar.com

REFUND

• At FlowStar, community is at the heart of everything we do. We craft our products and services with care and dedication, knowing that each purchase supports a small business and helps our FlowStar community thrive. While we believe in the products and services we offer, we understand that things may not always go as planned. That’s why handling any customer issues is our top priority.
  
  Cancellation and Refund Policy
  
  We strive to provide a seamless and enjoyable experience with our services. Once your purchase is confirmed, we begin preparations to deliver the best possible service, which requires time and resources.
  
  Please Note:
  
  Refund and cancellation requests will be handled in a timely manner. To submit a request, please email us at customerservice@spinflowstar.com. All refund requests will be reviewed and responded to within 5-7 business days.
  
  If you request a cancellation before the service or product has been delivered or processed, you are eligible for cancellation and a partial refund.
  
  In case of extenuating circumstances (e.g., medical emergencies), please contact us via email customerservice@spinflowstar.com as soon as possible, and we will review your request on a case-by-case basis.